KNOW BEFORE YOU GO: everything you need to know before visiting Falcon Ridge
Updated: November 6, 2024Below is some information about our little hill to help you prepare for your Falcon Ridge visit. Please stay tuned for updates to this page and if you have any questions, please don’t hesitate to get in touch.
Email: info@falconridgeski.com
Phone: 204-349-8935
ADVANCED LIFT TICKETS AND TUBING PASSES AVAILABLE ONLINE
Falcon Ridge Ski Slopes is a popular place! To help manage line-ups from getting too long we put a daily cap on our lift ticket and tubing pass sales. We recommend that you guarantee your spot on the hill by purchasing your lift tickets and tubing passes online in advance.
DOUBLE CHECK BEFORE YOU LEAVE
Before you make the trip on your scheduled date, please ensure you double check our website and social media to learn about any cancellation notices due to inclement weather.
TEMPERATURE CUT-OFF: -25
If the ambient daily high temperature (before wind chill) is forecasted to be -25 degrees celsius or colder on the day prior we may not operate the ski hill. Please refer to the Weather Cancellation Policy (below) for details on compensation if you have purchased tickets online.
PICKING UP YOUR LIFT TICKETS
When you arrive to the chalet your first stop will be to visit the Lift Ticket Window outside. There you will pick up or purchase your lift tickets, rentals and tubing passes for the day. This is also where you will check in for any pre-booked lessons or inquire about booking one. Once you have your lift tickets and rentals forms, you will then be directed to enter the chalet for rental fitting or head straight to the slopes if you’ve got your own gear!
LESSONS
Our 1 hour lessons for skiing and snowboarding can be booked by calling either our Falcon Ridge line at 204-349-8935 or our Falcon Trails Resort office at 204-349-8273. Advanced bookings are highly recommended and we ask that if you require rentals you please arrive 45 minutes before the start time of your lesson to ensure you get started on time. If you are running behind, please advise our staff as soon as you arrive that you have a lesson booked soon so they can fast track you through the rental fitting process.
CHALET AND YURT USAGE
Please remember that our chalet table seating is reserved for folks ordering food and beverage from the Trail’s End Cafe. Once you are finished your meal, we kindly ask that you please move along to make space for others.
We like to consider the yurt as our “community zone” where guests are welcome to bring their own bag lunches and hang out for the day. It is heated with a roaring wood fire and is a beautiful space to hang out in. The chalet space is geared for folks ordering and enjoying food and drink from the Trail’s End Cafe, getting rentals fitted, purchasing items in the gift shop, using the washrooms and waiting for take-out food orders.
CHANGING & PERSONAL BELONGINGS
As space is limited in the chalet we recommend booting up at your car and storing your personal belongings there as well. If you’d prefer to come inside to change, you are welcome to do so in the chalet “boot room” or the yurt. Limited storage for personal items (bags and boots) is available in the “boot room”. Please do not leave personal belongings in and around the chalet main space and tables. Unattended items will be moved.
FOOD & DRINK
Come down to the hill for some delicious food from our Trail’s End Cafe! Dine-in seating in the chalet is reserved for customers of the Trail’s End Cafe. Once you are finished your meal, we kindly ask that you please clear out to make space for others. We have a yurt and outdoor patio with picnic tables available for bag lunches and personal food and drink.
RENTAL EQUIPMENT
Guests will be escorted into the chalet for fitting. Our technicians will be happy to serve you!
CANCELLATION POLICIES
Regular Cancellation Policy
If you cancel your order (or a portion thereof) with 3 or more days notice of arrival you will receive a full refund less our administration fee*.
No refund will be issued if you cancel with 2 or less days notice.
To request a cancellation please email info@falconridgeski.com and include your order’s Transaction ID, what items you wish to cancel and the date your booking was made for.
Example:
Sue has a ski lesson booked for Saturday. Sue notifies Falcon Ridge staff of her need to cancel the order on the Wednesday prior. She will receive a full refund on her order less the administration fee.
Tom has a lift ticket booked for Saturday. Tom notifies Falcon Ridge Staff of his need to cancel the order on the Thursday prior. He will not receive any refund.
Date Change Policy
Date changes for your order (or a portion thereof) are possible, but similar to our cancellation policy we must receive at least 3 or more days notice. No date changes will be issued if you request the change with 2 or less days notice.
To request a date change please email info@falconridgeski.com and include your order’s Transaction ID, what items you wish to change, the original booking date and the new requested booking date. New dates will be subject to availability.
Bad Weather Cancellation Policy
If the highways leading to the ski hill are closed due to bad weather or the daily high ambient temperature (before windchill) is forecasted for -25°C or colder on the day prior, Falcon Ridge Ski Slopes reserves the right to close operation. Should we decide to close, customers will automatically receive a 100% refund on their order and we will be in touch with details to complete the return process.
The decision to close the ski hill will be made no later than 8:00 PM the day prior and will be announced on our social media channels and website.
If you prefer not to wait and want to make a cancellation sooner, then your order is subject to our regular cancellation policy.
*Administration fee is either a minimum of $5 or 5% of your total order before taxes (up to a maximum of $25).